Shipping & Refund Policy

Thank you for shopping with us. Every nail set is carefully handcrafted and prepared specifically for your order. Please read our Shipping & Refund Policy before placing an order.

Shipping Policy

• All nail sets are handmade after your order is confirmed.
• Estimated delivery time is 10–20 business days, depending on your location and courier services.
• You will be able to track your order status directly from your account as it progresses through different stages.
• The order status shown on your account is updated by our admin team and reflects the current stage of your order.
• If your package has not been delivered at all, please contact us immediately for assistance.

Order Status

Your order may pass through various stages such as:

• Order Placed
• Confirmed
• Preparation Started
• Packed
• Shipped

These statuses are updated by our admin team and will automatically appear in your customer account.

Cancellation Policy

• Orders may be cancelled only before preparation begins.
• Once the order status changes to "Preparation Started", cancellation is no longer permitted.
• As every nail set is custom-made, no refund will be provided for cancelled orders after preparation has started.

Refund Policy

• Refunds are only considered for products that arrive damaged during shipping.
• An uninterrupted opening/unboxing video is mandatory for every damage claim.
• The video must clearly show the sealed package being opened for the first time.
• Claims submitted without an opening video cannot be approved.
• If the claim is verified, an appropriate refund or replacement will be processed at our discretion.
• No refunds will be issued for:
  • Order cancellations after preparation has started.
  • Change of mind.
  • Incorrect sizing provided by the customer.
  • Normal wear and tear after use.

Incorrect Product Received

• If you receive a nail set that is different from the one you ordered, you may be eligible for a refund or replacement.
• You must provide clear image proof showing the incorrect product received along with your order details.
• Once our team verifies the issue, we will process an appropriate refund or replacement.
• Claims made without sufficient image proof may not be approved.

Return Policy

• For hygiene reasons, we do not accept returns on any nail sets.
• Please ensure you review your order carefully before placing it.
• If you receive a damaged or incorrect product, please refer to the Refund Policy above for the applicable claim process.

Contact Us

For any questions regarding shipping, refunds, or your order, please contact us:

Phone: +91 7349413365